Dispatch

On weekdays, orders are shipped within 24 hours. After placing your order, you will receive a confirmation email. We will then start processing your order immediately. Rosie's packages are always shipped via PostNL, and once the package leaves our office, you will receive an email with a track & trace code. This allows you to track the package during transit on the PostNL website or your local shipping service. Our jewelry is shipped via regular mail, so you don't need to be home for it. Larger items (bags, jewelry boxes, and accessories) are shipped as standard parcels.

The Netherlands

• Shipping costs are €3.95 per letterbox package and €5.95 per parcel.
• Orders over €75.00 are shipped free of charge.
• delivery time: 1-2 working days.

Belgium, France, Germany, Luxembourg, Italy, Switzerland, Spain, Portugal, Greece

• Shipping costs are €5.95 per letterbox package and €7.95 per parcel.
• Orders over €75.00 are shipped free of charge.
• Delivery time Belgium, France, Germany: 3-5 working days.
• Delivery time Luxembourg, Italy, Switzerland, Spain, Portugal, Greece: 5-10 working days.

Europe

• Shipping costs within the rest of Europe are €7.95 per letterbox package and €9.95 per parcel.
• Orders above €100.00 are shipped free of charge.
• Import duties and taxes levied by customs are the responsibility of the customer. (Applies to customers outside the EU.)
• Delivery time: 5-10 working days.

World

• Orders for the rest of the world are shipped as standard parcel.
• Shipping costs outside Europe are €13.95 per package.
• Import duties and taxes collected by customs are the responsibility of the customer.
• Delivery time: 10-15 working days.

 Returns

We hope you're happy with your new Rosies purchase! Is there something not quite right? At Rosies, you can return your order within 30 days of receipt. PLEASE NOTE : All returns must include a note with the order number and reason for return. Please note that return shipping costs are the responsibility of the customer.

HOW CAN I RETURN SOMETHING?
Send us an email ( info@rosies-store.com ) with your name, order number, the product you want to return, and the reason for returning it. We'll provide you with the address to send your return shipment to.
Once we have received and approved the returned product, we will refund the purchase amount to your account within 5 working days.
Rosies reserves the right to refuse returned products that are no longer in their original condition. If this is the case, we will return the refused products to you.

RETURN CONDITIONS:

• Item(s) must be returned within 30 days of receipt.
• Item(s) must be unworn.
• Item(s) must be returned in the original packaging.
• Earrings/earcuffs/piercings cannot be returned for hygiene reasons .
• Sale items cannot be returned.

We do not reimburse return shipping costs. Please note that the return shipping costs are the responsibility of the customer.