Can I still change my delivery address after an order has been placed?
At lillyrose it is unfortunately not possible to change your delivery address after placing your order. We would therefore like to emphasize to always check that you have entered the correct information before you place your order.
What are the shipping costs?
The Netherlands
Shipping costs are free above a purchase amount of €50.
Mailbox package with track & trace code
It is also possible to opt for a letterbox package with a track & trace code. From the moment the package leaves our warehouse, you will receive an e-mail with a link to the DHL website with your track & trace code. Here you can see the current status of your order. You pay €3.95 for this shipping option.
Parcel with track & trace code
We always ship our larger orders (applicable when you buy one of our bags) via this option. From the moment the package leaves our warehouse, you will receive an e-mail with a link to the DHL website with your track & trace code. Here you can see the current status of your order. You pay €4.95 for this shipping option.
Other countries within Europe
Shipping costs are free above a purchase amount of €75.
Letterbox package without track & trace code
Lillyrose jewelry is sent by standard mail with PostNL. With this option you will not receive a track & trace code and the shipping costs are €2.95. Lillyrose is not liable for damage and/or loss of this shipment.
Mailbox package with track & trace code
It is also possible to opt for a letterbox package with a track & trace code. We always ship our larger orders (applicable when you buy one of our bags) via this option. From the moment the package leaves our warehouse, you will receive an e-mail with a link to the DHL website with your track & trace code. Here you can see the current status of your order. You pay €9.95 for this shipping option.
How long does it take for the package to be shipped?
At lillyrose we aim to ship your package within 1-3 business days.
What are the return costs?
We do not bear the return costs. This means that if you want to return a product, you have to pay the shipping costs yourself. For more information about returns, we recommend that you read our returns page.